Known Technical Issues/Workarounds

Known Technical issues that may occasionally affect some users

Checkbox cannot be deselected in some VinDashboard DTC features when using a Mac - use spacebar instead!
Some VinDashboard report or email subscription check box selections (for example Subscribe days of week) cannot be selected/deselected by mouse clicking wit...
Sat, 12 Oct, 2019 at 3:50 PM
Customer Analysis Reports - data appears to not start downloading
If you experience a white screen instead of a data download progress, this can happen if you have used the "Back to Parent Report" button before r...
Sat, 12 Oct, 2019 at 3:52 PM
Unable to login to VinDashboard DTC Reports on older iPads
Older iPads that cannot update to a recent IOS version appear to have problems with login authentication. The login window for authentication of usernam...
Tue, 15 Oct, 2019 at 10:53 AM